Privacy Policy

Privacy Policy – Field & Fur Dogcare

Effective Date: 23 January 2026

At Field & Fur Dogcare (“we”, “us”, “our”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, or communicate with us. We are committed to complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information from you:

Contact information: Name, address, phone number, email.
Dog information: Name, breed, age, health or behavioural information relevant to the services we provide.
Payment information: Card or bank details for invoicing and bookings.
Online information: IP address, browser type, website usage data via cookies.
Other information: Any other information you provide when contacting us, completing forms, or using our services.

2. How We Use Your Information

We use your information to:

Provide our dog care services, including walking, stays, grooming, puppy visits, and Club activities.
Communicate with you regarding bookings, updates, or promotions.
Process payments and manage accounts.
Ensure the health, safety, and welfare of dogs in our care.
Comply with legal obligations.
Improve our services and website.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity: To provide and manage our services.
Legal obligation: Where required by law.
Legitimate interests: To improve services, maintain security, or manage communications.
Consent: For marketing communications or special promotions (which you may withdraw at any time).

4. Sharing Your Information

We will never sell your data. We may share information:

With trusted service providers who assist us in delivering services (e.g., payment processors, IT providers).
If required by law or to protect the safety of dogs, clients, or the public.

We ensure that any third parties we work with handle your information securely and in compliance with UK GDPR.

5. Data Retention

We only keep your personal information for as long as necessary to provide our services or meet legal obligations. Once your information is no longer required, it will be securely deleted or anonymised.

6. Your Rights

Under UK data protection law, you have the right to:

Access your personal data.
Correct any inaccurate or incomplete data.
Request deletion of your data.
Restrict or object to processing.
Withdraw consent at any time where consent is the basis for processing.
Request data portability.

To exercise any of these rights, please contact us using the details below.

7. Security

We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

8. Cookies

Our website may use cookies to improve your browsing experience. Cookies collect basic information such as IP addresses, page views, and browsing behaviour. You can manage or disable cookies via your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date updated.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Field & Fur Dogcare
Email: hello@fieldandfurdogcare.co.uk

Phone: 07544 566645
Location: Hawkedon, Suffolk, IP29 4NW